Telephone Support

Call 603-924-6079. Our experienced telephone support team is available Monday through Friday (except Federal Holidays) from 8:00 AM to 5:00 PM United States Eastern Time.

Email Support

Support@AuricSystems.com – Please send an email that includes the product name, your name, company name, a phone number, current logs related to the time of the incident and an email where we may contact you in response to your needs.

Urgent after-hours support:  Call 603-924-6079 X 320

Please leave a message that includes the product name, your name, company name, a phone number (spoken slowly and clearly for best response) and email where we may contact you in response to your urgent need. Please have your vault ID handy. The vault ID is found in the About box under the Help menu of your Auric Product. Our support team will contact you promptly by phone.

The AuricVault™ service runs logs. If those logs are available, email the current logs associated with the time your incident occurred to Support@AuricSystems.com. Often those logs lead to expedited resolution response.

 

Urgent after-hours support: Call 603-924-6079 X 320

Please leave a message that includes the product name, your name, company name, a phone number ( spoken slowly and clearly for best response) and email where we may contact you in response to your urgent need. Please have your serial number handy. The serial number is found in the About box under the Help menu of your Auric Product.

Our support team will contact you promptly by phone.

Our CN!Express®, Trevance®, and AKMP/n-key™, all run a number of logs. If those logs are available, email the current logs associated with the time your incident occurred to Support@AuricSystems.com. Often those logs lead to expedited resolution response.

Change Logs:

See what has changed from version to version.

Video Library

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