Merchant Action Table
ASI is standardizing the Suggested Merchant Actions across all products.
Merchant Action is a recommendation to the merchant as to how to handle the declined transaction.
On transactions that were sent to the processor, Merchant Action is based on the processor's return code. On iterms that are not sent to the processor (for example, because a socket connection failed), the suggestions are generatred by the software.
| Call | Call the processor. |
| Decline | Resolve with customer or get an alternative payment. |
| Error | An invalid field is being submitted. Correct transaction and resubmit. |
| RETRY | Retry the transaction at a later time. |
| Voice | Obtain a voice authorization. |
| Wait | Wait 2-3 days and then resend the tranaction, or try to resolve with customer. |
