CN!Express Classic (Version 2) FAQ
What are the CN!Express system requirements?
Operating System:
Microsoft Windows 3.11, Windows for Workgroups, Windows 95, Windows NT 3.51, or Windows NT 4.0.
Processor:
CN!Express will run on any computer capable of running Microsoft
Windows. However, we recommend at least a 100 MHz 80486 processor for
reasonable performance.
Memory:
16 MBytes minimum.
Disk Space:
At least 10 Mbytes for the application and a growing number of transactions.
What is the difference between the Demo and "Live" versions of CN!Express?
The Demo version is the same in every function except the demo version
simulates the actions of dialing the telephone and transmitting
transactions to Paymentech.
The demo version returns random Address Verification
responses. All transactions ending in an even penny amount will be
Authorized. All even dollar-amount transactions are approved. All odd
dollar-amount transactions are declined with a random decline code.
What are the differences between the Single User (Interactive) and the AutoProcessor (AP) verson of CN!Express?
The Single User version features a user-interface that allows an
operator to manually input the transactions, import/export transactions
from another application and then submit batches to Paymentech.
The AP version discards the user interface. It automates the
import/export and submisstion steps. The AP version allows you to
integrate credit-card processing into your overall workflow through the
simple interface of a delimited ASCII text file.
How many copies or licenses do I need if I have multiple users?
Each user of the CN!Express Single-User software must have their own licensed copy. Since the AutoProcessor version of does not identify the source of the text files it is processing, it does not distinguish between single and multiple users. The AutoProcessor can provide a back-end to an already existing multi-user order-entry application.
I'm already using order entry software. Do I also need to put a copy of CN!Express on each operators machine?
Probably not. As long as your order entry software can generate tab or comma delimited files, you can generate batches for use with the AutoProcessor. You will need only a single copy of the AutoProcessor.
Is there a Multi-user version of CN!Express available?
At present CN!Express is a single-user application.
However, you can integrate the AutoProcessor version with existing order entry systems to produce a multi-user environment.
Can CN!Express verify and authorize over the Internet?
Paymentech currently does not provide processing support over the Internet.
How do I enter information into CN!Express?
The Single User version is designed to be manually operated by a person
entering transactionsdirectly into the program or manually
importing/exporting from another source.
The AutoProcessor version is designed to be a conduit between
another program, receiving the transaction (or transactions) to be
submitted to Paymentech and automatically getting the response back.
This is a completely "hands-off" process. For the import/export
function in both versions, a delimited text file needs to be generated
for the process to work.
Why won't the CN!Express Demo install when I try to load it on my computer?
Two common problems may cause this error. Some Program Manager shell
applications (such as Norton Desk Manager) do not allow installers to
add icons to the desktop. CN!Express is probably installed properly on
your disk, it is only the Program Manager icon which is missing. You
can add this manually.
Some Program Manager shell applications provide security levels which lock-out installers. Check your settings.
Some Anti-Virus programs will stop installers from running properly.
Use the Virus Checker to scan the CN!Express installer diskette and
then turn it off. (Note: ASI makes every effort to ensure the diskettes
we ship are virus free. However, it is always important to be cautious
when installing software on a business system.)
I am having problems importing a text file into CN!Express. What are some common problems?
There are several common file import problems you should check.
- Make sure you have a comma or tab between each and every field in the record (comma or tab delimited text).
- Put double-quotes around each field in the record. This is not required. However, sometimes data can contain unexpected commas (such as in "Smith, Jr.").
- Make sure each line ends with a carriage return/line feed. This a frequent problem when the import file has been generated on a mainframe, mini computer, or a non DOS/Windows application.
- Do not add extra spaces around data.
- Remember that dollar amounts must have a decimal point and two digits to the right of the decimal. 101 is incorrect. 101.00 is correct.
- Do not include currency symbols or commas in dollar amounts. $1,000.00 is incorrect. 1000.00 is correct.
- Check your import template. You should not be able to see double-quotes in the field view in the upper-right of the import dialog. If you see double quotes, check the Has Double Quotes box.
I installed the upgrade you sent me. Now I get a message telling me a DLL is missing. missing. What is wrong?
This occurs when you install the upgrade in a different directory than the older version of CN!Express. The upgrade does not contain all the required DLLs. Reinstall the upgrade and make sure you install it to the proper directory.
What do I need for communicating with Paymentech?
CN!Express supports two types of modems:
- US Robotics V.32 Sportsters or Couriers. Modem models of 14.4Kbps, 28.8Kbps, and 33.6Kbps are supported.
Why do you only support these two modems?
Although there are many V.32 modems on the market, these two modem manufacturers give you the greatest consistency and reliablilty in transmitting data to Paymentech. CN!Express has been optimized for use with these two modems. This ensures the quality and integrity of your high-speed credit card processing.
Why external modems?
Why do you require a two-step testing process. First test with Appropriate Solutions and then with Paymentech?
A) By testing first with Appropriate Solutions, you can be confident
that your modems are communicating properly and you have a chance to
walk through the basic batch tranmission procedure with our customer
support staff.
Paymentech requires you to go through a formal testing
sequence before you can start sending live transactions for processing.
This testing procedure must be scheduled days ahead of time and must be
completed within a specific time period. This is not the time to find
that you have communications problems.
Scheduled test times with ASI are not quite as structured as
Paymentech's. We can frequently schedule times on very short notice.
I've installed one of the modems you require and it still won't connect. What now?
First look in the Configuration menu. Go to Communications Setup. Check to see that the rate is set to 9600 and you have selected the correct Port. This should correct the problem.
What if it doesn't?
If you are communicating through a PBX system, it may be causing
problems. For best results, you should be communicating through a
direct phone line that does not go through a PBX.
If you are using a PBX, make sure you add the proper dialing
prefix required to gain access to an outside line. Typically the two
characters nine-comma (9,) are sufficient. Some Centrex systems require
this pair to be repeated (9,9,).
It is possible that you don't actually have a V.32 modem. Some
older 14.4 Kbaud US Robotics modems use the HST standard rather than
the V.32 standard. Check your modem carefully.
In very rare cases you may have a bad modem. This is extremely
rare, but we have had one customer correct their communications
problems by replacing the modem.
I connect OK to Paymentech and they seem to start receiving data ok. Then the modem either hangs up or the received data is garb
The most common cause of this problem is the use of a serial cable without hardware handshaking. Cables with and without hardware handshaking are indistinguishable. It is important that you specify a hardware handshaking cable when you order your modem.
What operating systems are supported?
CN!Express software is a Windows based program. It supports Windows 3.11, Windows for Workgroups, Windows 95, Windows NT 3.51, Windows NT 4.0.
