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Home Support Center CreditNow! Chase Paymentech Recommended Merchant Actions

Recommended Merchant Actions

CreditNow! CN-3000 and CN-3100 AutoProcessor returns a Recommended Merchant Action for each declined transaction.

These recommended actions are processor-independent

Code Merchant Action
CALL Call your processor for further instructions
DECLINE Transaction declined. Try to resolve with customer
ERROR Invalid data sent. Fix and resend
RETRY Send transaction back at any time
VOICE Obtain a voice authorization from your processor.
WAIT Wait 2-3 days before sending back or resolve with customer
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